IT Administration Specialist
HybridAthens, Attica, GreeceFull time
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Description
About Us
At our company, we are dedicated to revolutionizing the travel industry by providing innovative technology solutions to our clients.
With a customer base of 16000+ hotels and other accommodation providers in 38 countries, our products not only transform the daily work of thousands of employees in the hospitality industry, but also redefine how people travel.
We are a trailblazing travel tech company committed to redefining the future of travel. At our core, we value innovation, teamwork and a relentless pursuit of excellence.
Joining our team means stepping into a world of limitless possibilities where you can shape the next generation of travel technology.
We are combining our deep knowledge of the industry with our passion for technology and applied science.
Our diverse, passionate and dedicated team is at the forefront of creating solutions that enable our customers to remain competitive but also enhance the guest experience.
About the Team
Our dedicated team is currently composed of highly skilled professionals and we are poised for significant expansion. By joining our team, you will be at the forefront of a transformative journey, one that empowers you to create cutting-edge tech products in the travel industry. These innovations will not only revolutionize the daily operations of thousands of hospitality industry employees but also reshape the very essence of travel for people across the globe.
About the role
We are in search of a diligent IT Administration Specialist who will play a crucial role in ensuring seamless tech operations and unwavering business continuity. Our ideal candidate will not only be entrusted with maintaining the highest level of security but also driving full compliance with security requirements.
In our dynamic team, we foster a culture of shared responsibility, where every member recognizes that our collective achievements and, indeed, any setbacks, are the responsibility of all.
Indicatively, the responsibilities would include:
- Monitoring and maintaining networks, servers and technology tools
- Upgrading, installing, and configuring hardware and software to meet company objectives
- Monitoring and troubleshooting hardware and software issues (3cx Voip Administration, creating users, changing call routing, etc.)
- Handling, upgrading, supervising & problem solving the networks of our offices and our Freshdesk ticketing system
- Implementing security protocols and procedures to prevent potential threats
- Creating user accounts and performing access control
- Documenting processes, as well as backing up and archiving data
- Building an internal wiki with technical documentation, manuals and IT policies
- Keeping up to date with advancements and best practices in IT administration
Our team welcomes applicants who can demonstrate their eagerness to learn fast and cover any gaps in their experience or skill set and who are very interested in expanding their knowledge. Therefore, do not hesitate to drop us your application!
Requirements
The ideal candidate would possess:
- At least 1 or 2 years of experience as a System Administrator, Network Administrator or similar role
- Extensive experience with IT systems, networks, and related technologies
- Experience in hardware architecture in order to diagnose and troubleshoot malfunctions
- Keen knowledge of voip administration (users and extensions administrations, managing SIP trunks, inbound/outbound rules, IVR handling)
- Solid knowledge of best practices in IT administration and system security
- Good organizational, and time management skills
- Resourcefulness and problem-solving aptitude
- Exceptional communication skills, both written and verbal
- Knowledge of system security and data backup/recovery is a plus
- Microsoft and Google Services Administration
- Knowledge of various tech administration tools is a plus
- Excellent command of English language
- Strong attention to detail and problem-solving abilities
- Passion for providing excellent service and “get things done” mentality and approach
- Professional certifications would be a plus
Benefits
- Competitive compensation schemes
- Ongoing professional development and training opportunities
- Collaborative and supportive work environment