Επωνυμία εργοδοτικού φορέα:
Βασικό αντικείμενο απασχόλησης:
- Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
- Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
- Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
- Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
- Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
- Communicate positively with team members, customers, and other partners.
- HS Diploma or equivalent
- Excellent Customer Service skills
- Strong written and verbal communication skills
- Passion for customer care
- Willingness to work in a contact centre environment
- Written and verbal fluency in German language
- English language on sufficient level to understand all training materials in English in both written and verbal format
- Organizational and multitasking skills
- Ability to work in dynamic situations and achieve goals
- Analytical skills, ability to identify solutions
- A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools
- Knowledge of hardware principles and appreciation of the IT environment
- Working hours are organized in shifts to cover operation hours Monday – Sunday, 8 am – 8 pm, including public holidays
- Process training of 4 weeks is provided, no leaves are granted in the training period
- exams need to be cleared in the training period in order to get qualified for the job
Please apply in English and send cv to: Careers_CZ@infosys.com